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Frequently Asked Questions
Is there a minimum order? Yes, there is a minimum order of only $15.00 to place an order with Happy Mango Beads.
Do we offer wholesale prices? As you may have noticed our prices are very reasonable. Because we do nearly all of our own buying/importing/traveling we are able to keep our prices very low. Actually nearly all of our prices are at or below those of most bead wholesalers. For this reason we usually do not discount any further, though we have regular sales offering substantial savings. We sell to many bead shops in the US and around the world, these shops are able to sell the beads quite well at a retail level.
Do we have a catalog? Sorry, but we don’t offer a catalog at this time. We have many old and one-of-a-kind beads and it would be difficult to provide an up-to-date catalog.
How can I join your mailing list? Click on the following link: Mailing List. Join our mailing list and you'll be informed when we add new beads to our webstore, plus you'll be alerted of all sales.
Do we practice Fair Trade? Absolutely! Please read our page about fair trade.
Where are we located? In the USA, in the small town of Berthoud, Colorado.
Which payment methods do we accept? We accept Mastercard, Visa, American Express, Discover & PayPal; we also accept personal checks & money orders.
Can an order be sent via snail mail? Yes, the option of paying with check or money order is available during the checkout process. Payment can be sent to: Happy Mango Beads, PO Box 64, Berthoud, CO 80513
Can I place an order over the phone? Yes, please call us at 970-532-2546.
Can an order be faxed? Yes, print your order and fax to 775-314-3274.
How much is shipping? We offer FREE SHIPPING to all customers who live in the USA. These orders are shipped USPS Standard Mail, this typically takes 3-10 days (this method is not trackable). U.S. customers may also choose to have their order shipped Priority Mail for a flat rate of $3.99, this typically takes 2-3 days (this method is trackable). Orders to Canada ship for $4.99 First Class or $9.99 for Priority Mail; other international orders will ship for a flat rate of $14.99 for Priority Mail.
How quickly do we ship? Orders which are placed early in the day are usually shipped the same day they are received. Otherwise we ship the next business day, including Saturdays.
Which shipping method do we use? We ship most domestic (USA) orders via USPS Priority Mail, this normally takes 2-3 days or Standard Mail which takes 3-7 days. Orders to Canada ship First Class Mail or Priority Mail International; and all other international orders are shipped via Priority Mail International. International shipping time varies depending on the destination country's customs process.
Do we ship internationally? Yes, we ship worldwide. Payment can be made using most credit cards or Paypal. Your country may impose additional taxes or duties. These fees are not controlled or collected by Happy Mango Beads. Please make sure you are familiar with your country's customs process and fee structure before you order so you know what to expect. ***PLEASE NOTE: The United States Postal Service offers only limited tracking services for Global Priority packages; we cannot be responsible for lost or delayed packages. We ship daily to Canada, Europe, Australia and Japan and have never had a package get lost, though occasionally there is a delay in customs.
How do I make a change to an existing order? It may not be possible to change an order after it's been processed. However, if you contact us immediately at orders@happymangobeads.com a change might be no problem at all.
Where is my confirmation e-mail? Immediately after you place an order you should receive an e-mail confirmation acknowledging reciept of your order. If you do not receive a confirmation, then it may have been undeliverable due to a spam blocker or incorrect e-mail address.
I lost my gift certicate code, what should I do? We can retrieve your code and re-send it. Please send an e-mail to us at info@happymangobeads.com and include the names of the both the gift certificate recipient and the sender.
What is our return policy? We want you to be happy with the beads you purchase. Your satisfaction is important to us. We try very hard to provide accurate descriptions and images of the merchandise we sell, but if you feel that an item we send you is not consistent with the description, you may return the item for an exchange or store credit within 7 days of receiving the item. Seldom do we offer a refund. Shipping costs are non-refundable. If you chose the free shipping option when you placed your order and you return an item the actual cost of shipping (partial or entire) may be deducted from your credit. This is determined by the amount of your order you return to us. If you would like to return an item it is necessary that you email us before sending to request authorization. Returns without authorization will be charged a 15% restocking fee. We will do our best to work with you if something absolutely will not work. Please read all descriptions carefully and ask questions if necessary. Thank you!
Please e-mail us with any questions at info@happymangobeads.com
Join our mailing list and you'll be alerted of all sales at Happy Mango Beads!
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